'It's important for us to have something to match with the transaction a camera that allows you to watch a perpetrator's movements from the time they get in to the time they get out,' McDonald says. This streamlines activity for the fraud department when investigating cases. In addition, VyStar wanted cameras that could capture teller transactions from beginning to end and correlate the video with data from the transaction. McDonald was especially interested in 360-degree camera models but found the cost prohibitive.

To aid in this process, the credit union upgraded all its cameras from analog to IP but was still searching for a more robust video surveillance and storage solution as it expanded its footprint. If a transaction is determined to be fraudulent, having video evidence that captures the face and actions of the perpetrator is paramount. Video is a critical component of financial fraud investigations. 'Information is just as valuable, or more valuable, than anything someone can physically take from the branch,' he notes. As a growing business, the bank-headquartered in Jacksonville, Florida-must grapple with physical security concerns, as well as the ever-present threat of fraud, says James McDonald, CPP, security operations manager for VyStar. With 47 branches, 570,000 members, and more than 220 ATM locations, VyStar Credit Union is the 19th largest credit union in the United States.

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